Rokas
Privacy & Data Protection

Privacy Policy

Last Updated: April 13, 2025

Introduction

Welcome to Sustaina ("we," "our," or "us"). We are committed to protecting your privacy and handling your data with transparency and integrity. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered architectural and engineering solutions.

Our platform revolutionizes structural engineering workflows by connecting architects, engineers, and suppliers with real-time collaboration tools and AI-powered optimization. As we process various types of data to provide these services, we want you to understand our practices.

Please read this Privacy Policy carefully. By accessing or using our Platform, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Subscribe to our newsletter
  • Request information or support
  • Participate in surveys or promotions
  • Apply for early access to our MVP product
  • Contact us directly

This information may include:

  • Name and contact details (email address, phone number)
  • Company information and professional role
  • Company size and revenue (when provided)
  • Professional credentials, certifications, and affiliations
  • User credentials (username and password)
  • Profile information and preferences

Project Data

When you use our Platform for architectural and engineering projects, we collect:

  • Building designs and specifications
  • Material preferences and requirements
  • Project location and geological information
  • Site-specific conditions and constraints
  • Structural calculations and analysis results
  • Design iterations and optimization history
  • Sustainability metrics and targets
  • Cost estimates and budgetary information
  • Project timelines and milestones
  • Other technical data related to your projects

Usage Information

We automatically collect certain information about your device and how you interact with our Platform, including:

  • IP address and device identifiers
  • Browser type and version
  • Operating system
  • Pages visited and features used
  • Time spent on the Platform
  • Referring website
  • Network information
  • Click patterns and interaction data
  • Performance and error data
  • Feature usage statistics

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. These technologies help us deliver personalized content, measure the effectiveness of our Platform, and enhance your experience. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI-powered solutions
  • Process and complete transactions
  • Send administrative information, such as updates or security alerts
  • Respond to your comments, questions, and requests
  • Generate project recommendations and optimization insights
  • Analyze structural designs for efficiency and sustainability
  • Perform real-time engineering calculations and simulations
  • Facilitate collaboration between architects, engineers, and suppliers
  • Connect your designs with appropriate material recommendations
  • Develop new features and services
  • Analyze usage patterns to enhance user experience
  • Send marketing communications (subject to your preferences)
  • Improve our AI models and optimization algorithms
  • Measure the effectiveness of our services
  • Protect against, identify, and prevent fraud and other unlawful activity

Legal Basis for Processing (EU/EEA Users)

If you are located in the European Union or European Economic Area, we collect and process your personal information based on the following legal grounds:

  • Consent: When you have given us consent to process your data for specific purposes.
  • Contractual Necessity: When processing is necessary to perform a contract with you, such as our Terms of Service.
  • Legitimate Interests: When processing is in our legitimate interests and not overridden by your rights.
  • Legal Obligation: When processing is necessary to comply with legal obligations.

Data Aggregation and Analytics

We may aggregate and anonymize information collected through our Platform to generate insights about industry trends, efficiency benchmarks, sustainability metrics, and other valuable analytics. These aggregated datasets do not identify individual users or companies and may be used to:

  • Improve our AI models and algorithms
  • Develop industry benchmarks and standards
  • Create reports and whitepapers on construction efficiency
  • Enhance sustainability metrics and recommendations
  • Optimize material usage and structural designs across the industry

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Staff training on data protection best practices
  • Secure development practices and code reviews
  • Physical security measures for our facilities
  • Regular backups and disaster recovery planning

However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. The specific retention periods depend on:

  • The nature of the information
  • The purpose for which it was collected
  • Legal, regulatory, and contractual requirements
  • Industry standards and best practices

When information is no longer needed, we will securely delete or anonymize it.

Third-Party Services and Integrations

Partner Ecosystem

Our Platform integrates with third-party services and tools as listed in our Partner Ecosystem, including:

  • Revit
  • AutoCAD
  • SketchUp
  • Rhino
  • ArchiCAD
  • Blender
  • Fusion360
  • SOLIDWORKS
  • BIM360

These integrations allow you to connect your existing design tools with our AI platform. When you use these integrations, certain information may be shared with these third parties according to your settings and preferences.

Service Providers

We may share information with third-party service providers who help us operate our Platform, including:

  • Cloud hosting and infrastructure providers
  • Analytics and monitoring services
  • Customer support and communication tools
  • Payment processors
  • Marketing and advertising partners

These service providers are authorized to use your information only as necessary to provide services to us and are required to maintain the confidentiality and security of your data.

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Platform of any change in ownership or uses of your personal information.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request access to personal information we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your information in certain circumstances
  • Restriction: Limit the processing of your information
  • Data Portability: Receive your information in a structured, commonly used format
  • Objection: Object to processing based on legitimate interests or direct marketing
  • Consent Withdrawal: Withdraw consent where processing is based on consent

How to Exercise Your Rights

To exercise these rights, please contact us at privacy@sustaina.pro. We will respond to your request within the timeframe required by applicable law (generally within 30 days).

Communication Preferences

You can manage your communication preferences by:

  • Following the unsubscribe instructions in marketing emails
  • Updating your account settings
  • Contacting us directly at privacy@sustaina.pro

Children's Privacy

Our Platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@sustaina.pro. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When transferring data internationally, we ensure appropriate safeguards are in place to protect your information, such as:

  • Standard contractual clauses approved by the European Commission
  • Binding corporate rules
  • Privacy Shield certification (where applicable)
  • Other legally approved mechanisms

Data Protection Officer

We have appointed a Data Protection Officer (DPO) responsible for overseeing our privacy practices. You can contact our DPO with questions or concerns at dpo@sustaina.pro.

AI and Machine Learning

Our Platform uses artificial intelligence and machine learning technologies to provide structural optimization, material recommendations, and other engineering insights. When processing your data for AI training and improvement:

  • We may use anonymized project data to train and improve our AI models
  • Personal information is not used to train AI models without explicit consent
  • You can request information about automated decision-making and its significance
  • You have the right to object to automated decision-making in certain circumstances

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on this page with a revised "Last Updated" date. For significant changes, we will notify you via email or through a notice on our Platform. We encourage you to review this Privacy Policy regularly.

Additional Information for Specific Regions

California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • The right to know what personal information we collect
  • The right to delete certain personal information
  • The right to correct inaccurate personal information
  • The right to opt-out of the sale or sharing of personal information
  • The right to limit the use of sensitive personal information

To exercise these rights, please contact us at privacy@sustaina.pro.

European Economic Area (EEA) Privacy Rights

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR), which are covered in the "Your Rights and Choices" section above. You also have the right to lodge a complaint with a supervisory authority in your country of residence.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sustaina
Email: privacy@sustaina.pro
Address: Viale Monza 137, Milan, Italy Phone: +1 (415) 555-0123

For urgent privacy matters, please contact our Data Protection Officer at dpo@sustaina.pro.